Frequently Asked Questions
Everything you need to know about Mersi Cosmetics
Are your products cruelty-free and vegan?
Yes, all Mersi Cosmetics products are 100% vegan and cruelty-free. We never test on animals, and we do not use any animal-derived ingredients in our formulas.
How long does shipping take?
Orders are typically processed within 1-2 business days. Standard shipping within the US takes 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy on all unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return or exchange.
Can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your nail polishes breathable?
Yes, our signature nail polish formula is Halal-certified and breathable, allowing water and oxygen to reach the nail bed for healthier nails.